Refund policy

Return & Refund Policy:

Effective Date: [January 31st 2025]

Eligibility for Returns

We want you to be satisfied with your purchase. If you are not completely happy, you may request a return under the following conditions:

Items must be returned within [14] days of delivery.

Items must be unused, unopened, and in their original packaging with all tags and labels intact.

Certain items such as [e.g., perishable goods, opened supplements, personal care items, clearance items, etc.] are not eligible for returns.

Return Process

To initiate a return:

1. Contact us at [michael.conteh101@gmail.com] with your order number and reason for the return.

2. We will provide a return authorization and instructions for sending the item back.

3. You are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

4. Once we receive and inspect the returned item, we will process your refund or exchange.

 

Refunds

Approved refunds will be issued to the original payment method within [5-7] business days after receiving the return.

Shipping fees are non-refundable, except in cases where we made an error in the order.

If your refund is delayed, please check with your bank or payment provider before contacting us.

Exchanges

Exchanges are only available for damaged or defective items.

If you receive a damaged product, please email us within [7] days with photos of the damage for a resolution.

Cancellations & Modifications

Orders can only be canceled or modified within [12 - 24] hours after placement.

Once an order is processed for shipping, we cannot make changes.

Contact Us

If you have any questions about our Shipping or Return Policy, please reach out to us at:
📧 Email: [michael.conteh101@gmail.com]
📞 Phone: [+15716017329]